All orders are processed within 3 business days after payment confirmation, excluding weekends and holidays.
Shipping charges
- Orders below $60 USD have a $20 USD standard shipping charge.
- Orders of $60 USD or more include free standard shipping worldwide.
- Standard International Shipping typically takes 7–14 business days, depending on the destination country.
Delivery times are estimates and may vary due to factors beyond our control, including customs clearance, weather conditions, or local courier delays.
Once your order ships, its tracking number appears in your verified JN account. You can also contact support with your order number for an update.
Tracking information usually becomes active within 24 hours after shipment.
Customs, duties & taxes
JN Belts is not responsible for customs duties, taxes, import fees, or other charges applied by your country’s customs authorities.
Any fees imposed during or after shipping are the customer’s responsibility.
If your order arrives damaged or defective, or you receive the wrong item, contact us within 7 days of delivery at support@jnbelts.com.
Please include
- Your order number
- Photos of the product
- Photos of the packaging, if applicable
After reviewing your claim, we will repair, replace, or refund the item if the issue is confirmed. If the issue is our responsibility, JN Belts covers all replacement and shipping costs.
If you wish to return an order for any reason other than damage, defect, or an incorrect item:
- Returns are accepted within 14 days of receiving your order.
- Items must be unused, in their original condition, and in their original packaging.
- Customers are responsible for all return shipping costs.
If the returned item meets our requirements, the refund is processed after inspection.
If your product is damaged or defective, or we shipped the wrong item, JN Belts covers return shipping and provides a replacement or refund at no additional cost.
Questions about shipping or returns? We’re here.
support@jnbelts.com ↗