FAQs.

No. You can purchase as a guest, but making an account gives you order history, saved preferences, and faster tracking lookup.

JN verifies your email before giving account access. If you see this option, the code confirms your inbox and keeps your order details secure.

Account email changes are handled by JN support so order access stays protected. Email support@jnbelts.com from your current address and include the address you want to use.

Open Track order and enter your order number + email. After fulfillment updates the tracking number is added in the system and shown there.

Your payment confirmation page shows the JN order number immediately. A Stripe receipt can take a few minutes; check spam and confirm the checkout email was entered correctly. Contact support with the order number if you still need help.

After payment, production can start quickly. Contact support immediately for urgent changes, but some changes may not be possible depending on fulfillment status.

Orders below $60 USD have a $20 USD standard shipping charge. Orders of $60 USD or more include free worldwide standard shipping. After dispatch, the carrier tracking number appears in the customer's order tracking area.

We can ship to all supported Stripe checkout destinations. Delivery is typically 7–14 business days for standard international routes.

The buyer is responsible for local import duties, taxes, or other charges your country may apply after arrival.

Belts and gloves have supported custom artwork placements. Some products are fixed standard designs and don’t have customization options.

Use clear square images. PNG/JPG/WebP are supported. Image uploads should stay within the allowed upload limit.

Artwork is tied to the paid line item. If you need an update, submit a support request before production starts.

Create a return request in your account with the order details, then email the supporting photos to support@jnbelts.com with your order number or RMA code. Our policy explains the review, replacement, and return options.

For damaged or incorrect items, request within the short window in shipping and returns. Other requests follow general return policy windows and conditions.

Approved refunds are returned to the original payment method after the review and reconciliation process is complete.

Checkout is powered by Stripe and shows the methods enabled at the time you pay, depending on region and your card/provider setup.

Stripe sends the payment receipt to the email used at checkout. The JN confirmation page also shows the order number you can use with the Track order tool.

Yes, when a promo is active you can apply it during checkout through Stripe-compatible campaign codes.

Email support@jnbelts.com with your order number and a short summary. Include date, address country, and product name for faster review.